Return & Refund Policy – iikare Skincare

Return & Refund Policy – iikare

At iikare, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions below.

Return period  
Customers may request a return within 14 days of receiving the order.

Eligibility for returns  
To be eligible for a return, the item must:

• Be unused and in its original condition  
• Be in the original packaging  
• Not be opened or used for hygiene reasons (for skincare or cosmetic products)

For hygiene and safety reasons, opened skincare or cosmetic products cannot be returned unless the item arrives damaged or incorrect.

Return process  
To request a return, please contact us at:

iikare.office@gmail.com

Please include:

• Your order number  
• The reason for the return  
• Photos if the item arrived damaged or incorrect

Our support team will provide return instructions.

Return shipping  
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Shipping costs are non-refundable.

Refunds  
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method within 5–10 business days.

Damaged or incorrect items  
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging so we can assist you.

Contact  
For any questions regarding returns or refunds, please contact us at:

iikare.office@gmail.com