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Return & Refund Policy
At IIKARE, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.
1. Returns – European Union
If you are a consumer located in the European Union, you generally have the right to cancel your online purchase within 14 calendar days from the date you receive your order, without providing a reason.
To exercise this right, you must contact us within the applicable 14-day period and return the eligible product within 14 days after notifying us of your decision.
The returned product must be in its original condition, unused, unopened and with all original seals, packaging and protective materials intact.
The customer is responsible for the direct cost of returning an item unless the product is defective, damaged upon arrival, incorrect, or otherwise required to be returned at our expense under applicable law.
Hygiene and sealed products
For health and hygiene reasons, the right of withdrawal does not apply to sealed products that are not suitable for return once they have been unsealed after delivery.
This includes, where applicable, cosmetic and beauty products, skincare products, perfumes, fragrances and other personal-care products that have been supplied with a protective seal, wrapping or other hygiene protection.
Cosmetic, skincare, beauty and perfume products cannot be returned once the original hygiene seal or protective packaging has been opened, removed or tampered with.
If a product is returned after its hygiene seal has been opened, we reserve the right to refuse the return where the applicable legal exception applies.
This policy does not affect your statutory rights in relation to products that are defective, damaged, counterfeit, incorrect, or not as described.
2. Returns – United States
For customers located in the United States, returns are subject to the conditions stated in this policy and any mandatory rights applicable under the laws of the customer’s state.
Unless otherwise required by applicable law, eligible returns must be requested within 14 days of delivery.
Products must be returned unused, unopened and in their original packaging, with all original seals and protective materials intact.
Perfumes, fragrances, cosmetics, skincare and other personal-care products that have been opened, used, unsealed or had their protective packaging removed are not eligible for return for hygiene and safety reasons, except where the product is defective, damaged, incorrect, or otherwise subject to a mandatory legal remedy.
Customers are responsible for return shipping costs for voluntary returns unless otherwise required by applicable law or agreed by us in writing.
3. Non-Returnable Products
The following products are generally not eligible for return once opened or unsealed:
- Perfumes and fragrances
- Cosmetics and makeup
- Skincare products
- Beauty and personal-care products
- Products supplied with a hygiene seal or protective packaging that has been opened
- Any product that has been used, tested or altered after delivery
We strongly recommend checking the product description and selecting your items carefully before opening any hygiene-sealed product.
4. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incorrect, or you believe that you have received a product that does not correspond to your order, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the packaging and shipping label
- Any other information reasonably requested by our customer service team
Please do not dispose of or use a damaged or defective product before contacting us.
We will review the information provided and, where appropriate, offer a replacement, refund or other remedy in accordance with applicable consumer law.
5. Refunds
Once an eligible return has been received and inspected, we will notify you whether the return has been approved.
If the return is approved, the refund will be issued to the original payment method.
For EU consumers exercising a valid right of withdrawal, refunds will be handled in accordance with applicable law. We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been returned, whichever occurs first.
Where applicable, the refund will include the standard delivery cost originally paid by the customer. Additional costs resulting from choosing a more expensive delivery method are not refundable where permitted by law.
6. Reduced Value of Returned Products
Where permitted by applicable law, if a customer handles a product beyond what is necessary to establish its nature, characteristics and functioning, the customer may be responsible for any diminished value resulting from such handling.
This does not affect the specific exclusion applicable to sealed products that are not suitable for return for health or hygiene reasons once their seal has been opened.
7. Exchanges
We do not guarantee exchanges for unwanted products. If you wish to purchase a different product, you may return an eligible unopened item in accordance with this policy and place a new order.
Products that have been opened or used are not eligible for exchange where the applicable hygiene exception applies.
8. How to Request a Return
To request a return, please contact us through our customer service contact details and provide your order number and the reason for your request.
Do not send any product back without receiving return instructions from us.
Returns sent without prior authorization may not be accepted.
9. Important Notice
Nothing in this Return & Refund Policy is intended to exclude, restrict or replace any mandatory consumer rights that apply to your purchase under the laws of your country or state.
Where applicable consumer protection laws provide rights that are more favorable to the customer than this policy, those mandatory rights will prevail.